Refund terms for digital promotion, monetization, and custom payment services.

This policy explains when refunds, credits, and dispute reviews may apply to purchases made through Telligent Store, operated by Earntelligent Network Corporation.

Business identity

This refund policy applies to Telligent Store as a service brand operating under Earntelligent Network Corporation. All checkout pages, direct payment pages, and reusable payment-link pages published through this website fall under this policy. Support is available at support@telligentstore.com, +12135818146, and 418 BROADWAY #7051, ALBANY, NY, 12207, USA.

Eligibility for refunds

Customers may request a refund review when a duplicate payment is made, the wrong amount is charged, the purchased service cannot be started, or the delivered service materially differs from the published package or approved custom quote. Approved refunds are returned to the original payment method.

When refunds are limited

Refunds are generally not issued after a package has been substantially delivered or where delays are caused by missing customer information, inaccessible social-media accounts, changed third-party platform rules, or customer-requested pauses. If only part of a service has been delivered, a partial refund or store credit may be offered based on the remaining undelivered scope.

Cancellation requests

Customers should contact support as quickly as possible if they need to cancel an order. If work has not started, we may cancel the order and issue a full refund. If fulfillment has already started, we will review whether a partial refund or credit is appropriate.

How to request help

Before opening a payment dispute, customers should contact support with the order number, account email, and a short explanation of the issue so we can review the order and attempt to resolve it promptly. This does not limit a customer's legal rights to raise a legitimate dispute where required.

Refund review window

Refund and billing issues should be reported within 7 calendar days after the payment date or within 7 calendar days after the customer becomes aware of a delivery issue, whichever is earlier. We may still review older requests where required by law or payment-network rules.

Coverage of all payment flows

These terms apply to standard package checkout, direct custom amount payments, and reusable payment-link payments. Each payment page should describe the service being purchased, and refund decisions are reviewed against that published or quoted scope.

Customer responsibility

Customers are responsible for reviewing package details, pricing, delivery timelines, payment amounts, and service scope before submitting payment. If anything is unclear, contact support before paying.